Port Vila · Vanuatu
We run accommodation, property care and the systems behind them — from reservations and guest service to cleaning, maintenance, grounds and reporting.
The operating partner
Good property management is not one person chasing every problem. It is reservations, guests, cleaning, grounds, maintenance, projects and finance working from the same plan.
What we manage
Choose full management or targeted support. The structure changes. The accountability does not.
01
One accountable operating team across guests, staff, property care, suppliers, systems, costs and owner reporting.
02
Turn demand into profitable, controlled bookings.
03
Make every step clear before, during and after the stay.
04
Plans that cover the property, not only the next checkout.
05
Replace reactive repairs with visible, scheduled property care.
06
Recurring outdoor work organised to the same standard as indoor operations.
07
Give staff a clear view of what matters today and what happens next.
08
Connect the tools so information moves once and reaches the right person.
09
Bring order to a new property, management change or difficult operation.
Free property assessment
In about two minutes, tell us what you own, where the pressure is and how involved you want SHM to be. You will receive an immediate first-pass service plan before choosing a time to talk.
The SHM operating system
We organise the guest journey and the work behind it as one live operating flow. Your team sees what matters now. You see what the property is doing.
Fast, consistent responses
Rates, stock and payment
Check-in, access and support
Tasks, issues and standards
Performance you can act on
Reservations
Payments
Guest access
Housekeeping
Maintenance
Finance
Built here, for here
Airline changes, severe weather, supply delays, utilities and a small labour market shape every operating decision. We plan for Vanuatu conditions because we work in them.
In operation
Our systems are developed inside active Port Vila accommodation businesses, where every decision reaches a guest, a team member and an owner.
Owner-operated · operational setup
Port Vila
SHM completed the operational setup and now runs reservations, revenue, guest service, housekeeping, maintenance and owner-level reporting.
ActiveManaged by SHM
Dream Cove
Ongoing multi-villa management across the guest journey, property presentation, team workflows and daily operations.
ActiveOpening setup + management
Mele
SHM completed the opening and operational setup, then moved into ongoing reservations, guest operations and property management.
ActiveProperty management
Bukura
Current home, garden and maintenance management, with improvements being planned toward future holiday-rental readiness.
CurrentProperty management
Malapoa
Routine property care, gardening and maintenance now, with a longer-term improvement plan preparing the home for future holiday-rental use.
CurrentProperty-specific results and operating detail are shared directly and confidentially with serious owners.
Projects in development
These ventures extend SHM’s operating experience into local accommodation, tourism, commerce and farming — creating practical routes to market around the properties and partners we support.
Rentals + direct booking
A Vanuatu-focused long-stay rental platform being rebuilt around clearer property details, verified enquiries and a more direct route between renters and owners.
Accommodation distribution
A local accommodation marketing and distribution channel designed to help Vanuatu properties reach guests while keeping their own identity and operating control.
Tours + local drivers
A Vanuatu travel platform taking shape around accredited tours, local drivers, clearer pricing and direct contact between visitors and operators.
Local marketplace
A Vanuatu marketplace for buying, selling and finding products, property, jobs, services, events and local businesses in one searchable place.
Local food + farm operations
An eco-conscious Port Vila duck farm where planned routines, animal care, grounds, supplies and local sales are managed as one working operation.
Each project is at a different stage. The common thread is simple: local knowledge, clearer systems and accountable delivery.
Leadership
Seaside Hotel Management is led by Elliot Agius, a Vanuatu-based hospitality operator with more than 20 years of hands-on management experience.
SHM approaches each property from the owner’s side of the desk: protect the asset, make the operation workable, give the team clarity and make performance visible.
Our testIf a process only works when the manager is standing beside it, it is not a system yet.
Useful before you pay
The assessment and discovery call are free. If there is a fit, the commercial proposal separates the cost of getting started from the cost of delivering or managing the work.
Free
Answer focused questions and receive an immediate first-pass recommendation.
Free
We review your answers, test the priorities and decide whether SHM can genuinely help.
Clear proposal
Commencement feeAudit, setup, handover and mobilisation.
Delivery feeA fixed completion fee or agreed ongoing management fee.
Nothing starts until the responsibilities, commencement fee and delivery model are accepted.
Start a confidential conversation
Complete the guided assessment first. It gives us enough context to make the discovery call useful from the opening minute.
PO Box 1515, Port Vila, Vanuatu
Property conversations are handled directly and confidentially.
